|10 FREQUENTLY ASKED QUESTIONS:
1. How much do your services cost?
Our cleaning services are based on the type of cleaning requested, the size and condition of the premise and the time required. Our errand services are based on a hourly rate or a "per trip" charge. Flat rates available for bigger jobs.
2. Who will be coming into my home to clean?
That would depend on the size of the job and what is required. A normal routine cleaning visit can be performed by one or two people. We make every effort to send the same team of two to our routine clients homes.
3. Do you have references?
We have an extensive list of satisfied customers throughout the NWA area and would be happy to share our references upon your request.
4. Are you licensed?
Yes we are fully licensed in the State of Arkansas.
5. Do I need to be home when you clean?
If you are unable to be home when we come to clean, other arrangements need to be made so that we may access your home to provide our services. Most of our clients provide us with a key, a garage code or have a friend or relative meet us to let us in.
6. What if I have to cancel sometime?
We understand that circumstances arise and you may need to cancel your cleaning appointment sometime. However, we do ask for 24 prior notice if possible so that we may fill your time slot with another client. Frequent cancellations without prior 24 hour notice will result in a $25.00 charge added to the next cleaning visit.
7. Do you bring the cleaning supplies?
We do bring all the cleaning supplies and equipment needed to clean your home. If there are any products you would like us to use please just let us know in advance.
8. Can I trust the people in my home?
All of our workers are pre-screened and background checked prior to hire. We hire only the best!
9. What if I have several errands that I need done?
We can do as many errands for you as necessary. We charge an hourly rate or can set up a flat rate for numerous errands and/or trips.
10. How soon can we set up the cleaning/errand appointment?
We cannot guarantee a "same day" appointment for cleaning,however, we will make every effort to accomodate your schedule and provide service to you as soon as possible. Our errand services can normally be provided with just a 2 hour notice. Giving us adequate notice is appreciated.
IF YOU HAVE ANY OTHER QUESTIONS PLEASE FEEL FREE TO GIVE US A CALL!